Job title: ER Case Advisor
Location: Scotstoun, Glasgow or Barrow-in-Furness: There will be a requirement to travel to other locations to support case meetings and case load across the UK businesses as required.
We offer a range of hybrid and flexible working arrangements — please speak to your recruiter about the options for this particular role.
Salary: Circa £39,200 Depending on skills and experience
What you’ll be doing:
This is a specialist role providing advice, guidance and support to Line Managers and other stakeholders engaged in managing a wide range of ER case work across the UK case management operating model.
Establish effective working relationships to ensure that relevant stakeholders are engaged and informed at the appropriate stages in each case, working in partnership with members of the UK Case
Coaching Team and other stakeholders to deliver timely, accurate and effective case work.
Provide balanced advice that is legally compliant & in line with company policy to managers, and employees in order to manage risk.
Build and maintain effective relationships and will work collaboratively with stakeholders both within and outside of the Case Coaching Team in line with Case Coaching initiatives
Promote a positive ER culture within the business, meeting business requirements through managing and prioritising a high-volume case load
Provide support & contribute to changes and developments in technology solutions, policy & process to ensure the continuous improvement of the efficiency of the service
Work with key stakeholder groups to continuously improve line leader capability by challenging, influencing and supporting managers in a way that increases their knowledge, understanding and ability to manage ER cases effectively
Your skills and experiences:
« HR background, and experience of ER and deep working knowledge of Case management policies and processes is essential +
Experience of building and maintaining effective working relationships with stakeholders such as the Trade Unions and Employee Representative Groups
« Experience in managing complex ER cases and risk mitigation, supporting a values led culture, showing competency in interpreting Case Management data to draw out actionable insights that create value for the HR Teams and Businesses