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Veterans’ Places, Pathways and People (VPPP)

 Cobseo Strategic Lead Programme

 Quality Assurance Marque Project Officer

Background to the Post

The key strand in Cobseo’s proposed approach to its Strategic Lead role in the VPPP Programme is the development and implementation of a Veteran Mental Health Quality Awareness Marque (VMHQAM).

This will provide a whole Sector approach to the quality assurance of, and improvement to, members’ and grant holders’ services where they are working with vulnerable Veterans. Concurrently, Cobseo’s VPPP Programme looks to build on Contact’s work on the Common Assessment Framework (CAF) and other workstreams to develop partnerships between health, social care and community and voluntary sectors.

The post holder will be responsible for the day to day development and implementation of the Quality Marque and play a key role in the delivery of the other strategic goals of Cobseo’s wider VPPP Programme.


The QAM Project Officer will develop and implement as part of the VPPP programme a cross-sector approach to the quality assurance of all members’ services that support vulnerable Veterans, ensuring in the process the provision of safe and sustainable working practices and places of support.

Key Details

Status: Fixed-term (2 years)

Salary: Up to £35K depending on skills and experience

Reporting: The post holder will report to the Programme and Cluster Manager

Location: To be agreed – a flexible mix of remote and office-based working in Mountbarrow House, 12 Elizabeth Street, London SW1W 9RB. The post holder will be expected to travel across the UK.

Key Responsibilities

Under the direction of the Programme and Cluster Manager, the post holder’s key responsibilities will be to:

  • Develop and implement the Veterans Mental Health Awareness Marque Project (VMHQAM);
  • Work with the Contact Group to:
  • Integrate key elements of their six key work strands into the Cobseo Cluster programme;
  •  Encourage and develop with Cobseo Members and grant recipients an integrated Care Partnership approach to support vulnerable veterans;
  • Coordinate regional services against sector needs.

In meeting these key responsibilities, the Post holder will:

  • Produce guidance documents/publications/tools to support the delivery and ‘buy in’ of VMHQAM;
  • Prepare key documents to support the project’s management including but not limited to: timelines, budgets, risk register, project tracker and project deliverables;
  • Coordinate all key project tasks and milestones, produce progress reports and undertake project evaluation;
  • Work with the Cobseo team to communicate the work of the VMHQAM to the sector and external stakeholders;
  • Provide regular management information /updates to report on the progress of the project to the Executive Committee and the Strategic Oversight group;
  • Liaise closely with, and support where appropriate, the Contact Group Project Manager;
  • Work with the Programme and Cluster Coordinator to ensure all administrative support to the project is delivered in a timely and efficient manner including support as necessary for project meetings and working groups;
  • Coordinate the wider use of the Grant Impact Hub to create a growing database of needs and outcomes based on evidence from VPPP Programme.

The post holder may also be required to carry out other duties that are considered reasonable as required relating to the broader scope and purpose of the role.

Person Specification

Experience, Skills and Knowledge


  • Project management experience and ability to coordinate and manage a multi-faceted programme of work
  • Good knowledge and understanding of current issues in mental health, wellbeing, and psychological treatments, ideally in the context of the ex- Armed Forces Community
  • Strong and effective communication skills, both verbal and written with excellent organisational skills, who is also creative and innovative
  • A track record of delivering tasks and objectives independently or as part of the team without close supervision
  • Excellent interpersonal skills, able to establish good, collaborative relationships with colleagues, member organisations and other key institutions
  • IT literate with high-level proficiency in Microsoft Office packages
  • Budget management experience


  • An understanding or experience of the Armed Forces and the Rehabilitation and Recovery Pathway of servicemen and women
  • Knowledge of current issues concerning the mental health of the Ex-service community
  • An empathy with and interest in the work of the Armed Forces Charity sector
  • An understanding of assurance and accreditation, and experience of developing systems, frameworks, and policies to support the delivery of an assurance framework.

Personal Attributes:

  • Excellent interpersonal skills and ability to adapt the style of communication appropriate to the person/team/organisation they are dealing with
  • Approachable and confident
  • A team player
  • Self-starter, able to pick up and understand the requirements of a task quickly and the potential wider implications of the issue that may have to be handled

About Cobseo

Cobseo is a membership organisation of some 900 charities and organisations that work to support beneficiaries from across the Armed Forces Community, which includes serving personnel, veterans, their families and dependants. The membership includes:

  • 183 Full Members: all are charities, ranging in size from the very large (The Royal British Legion, SSAFA, ABF The Soldiers Charity, Help for Heroes, Combat Stress, etc.) to much smaller local charities, and all of whom have the same primary purpose to promote and further the welfare of the Armed Forces Community.
  • 65 Associate Members: charities or other organisations that make a significant contribution to the Armed Forces Community but may serve other beneficiaries.
  • 59 Regimental Associations and 601 Affiliate charities: including Branches of Service Associations.

Membership is granted at the discretion of the Cobseo Executive Committee and is subject to an annual membership subscription banded according to organisation size and Membership category.

Cobseo is a non-profit organization and a Company Limited by Guarantee. Its Objects are to represent, promote and further the interest of the Armed Forces Community by:

  • Exchanging and coordinating information internally.
  • Identifying issues of common concern and coordinating any necessary and appropriate action.
  • Acting as a point of contact for external agencies to the members of Cobseo.
  • Representing and supporting the needs and opinions of its member organisations, individually and collectively, at central & local government levels and with other national and international agencies.

Cobseo provides a direct interface with Government, including Central and Local Government and the Devolved Administrations; the Royal Household; relevant statutory bodies; the Private Sector; and other Third Sector organisations.

The core Cobseo Office team is small, consisting of an Executive Chairman and three full-time staff: Director of Operations; Head of Membership & Finance; and Head of Communications. Additional staff are recruited for defined projects. Currently, the core team has been augmented until April 2025 by a Director of Governance Support (seconded from the Ministry of Defence), a Programme and Cluster Manager and a Membership Support Coordinator. The Executive Committee consists of 17 Directors, each of whom is the Chief Executive or equivalent of the Executive Member organisation, of whom 8 are permanently appointed and 9 elected by the broader membership for a tenure of three years.

Page 3 of 4 Cobseo exists to encourage and facilitate greater co-operation and collaboration across the Service Charity sector and to engage and influence decision-makers for the benefit of the Armed Forces Community, such that the lives of beneficiaries are enhanced by the collective effectiveness and efficiency of support delivered by charitable endeavours.

How to Apply

The closing date for applications for this position is Friday 10 September.

Interviews will be held in London or Online.

Applications are to include a current CV and a covering letter setting out how you meet the experience, skills, knowledge and attributes sought. Applications should be sent via email to: Rachel Price, Programme & Cluster Manager

If you have any questions or wish to discuss this post, please call Rachel Price on 07900 615346


    • Job type: Fixed Term Contract
    • Location: London
    • Date posted:
    • Salary: £35000 - £35000