Back to all jobs





Location: Tidworth

Reports to: Helpdesk Manager

Key Purpose of the Role:

The Resource Allocator is responsible for delivering a high level of Customer Service to both internal departments and external customers, managing areas of responsibility, ensuring all jobs raised by the Helpdesk are actioned accordingly and within timescales. Scheduling work for the Maintenance teams. Liaising with Sub Contractors, Customers and Engineers

Key Responsibilities:

  • To undertake and manage work in a safe manner in accordance with legislation and the company “Safety First” value.

  • Ensure the adoption of ADSL’s HSE policies and procedures throughout the area of responsibility.

  • Ensure the adoption of safe working practices at all times during the maintenance and repair of the estate.

  • Undertake any Mandatory training as required

  • Actively promote the “Safety First Always” policy and report all bad practices or incidents spotted to the Help Desk.

  • To proactively monitor the Engineers job schedules ensuring all works are allocated correctly

  • Monitor the Unavailability and Urgent Jobs ensuring they are completed in accordance with contractual compliance

  • To respond rapidly and effectively to changing requirements, using persuasive skills to obtain additional manpower as and when required, to ensure full operational cover is maintained.

  • Recording of all such works completed.

  • To take responsibility for reactive maintenance requests and issue to appropriate engineer.

  • To be proactive in the updating or requests, follow up and closure of requests to avoid penalty points being incurred.

  • To enter requests correctly on IFS and raise Help Desk Jobs as and when required.

  • Liaise with Help Desk, acting as a focal point for all job enquiries.

    Ensure that all enquiries taken are dealt with in an efficient and

    competent manner.

  • Liaise with outside agencies (MOD/Sub Contractors) as required, to assist in coordination of access and/or programming of works.

  • Following inspection of works by team to change works categories as appropriate & obtain required approvals (change requests).

  • Carry out other duties as may be reasonable required.


Experience & Knowledge:


  • GCSE level (or equivalent) Grade C in English Language and maths

  • ECDL (or equivalent) Computer Qualification


  • NVQ in Business Administration

  • Previous administration experience in the construction/service/FM industry


    • Proven experience of office administration work; preferably in a customer service or Estates environment.

    • Excellent organisation and communication skills, both written and spoken.

    • Proficient keyboard skills

    • A comprehensive knowledge of all Microsoft Office programmes.


• Working knowledge of IFS

• Communicates clearly to inform and influence others on what they need to know, when they need to know it; uses effective methods to deliver message.

• Works effectively with others and maintains constructive relationships within the team, across the business and externally

• Commits to putting customers first and delivers high quality service that meets or exceeds expectations.

• The commitment to Safety First and the drive for continual improvement in this area.



    • Location: Anywhere
    • Date posted:
    • Pay: £-